General
What services do you offer?
We offer a range of wellbeing and outdoor adventure activities including guided hikes, mindfulness and yoga retreats, rock climbing, kayaking, bushcraft workshops, and more. Our activities are designed to help you reconnect with nature and improve your overall wellbeing.
Our activities are based in the stunning natural landscapes of the Brecon Beacons and Pembrokeshire in Wales. We also offer some mobile services that can be arranged at various locations across these regions.
Who can participate in your activities?
Our activities are designed for people of all ages and abilities. We offer beginner-friendly options as well as more challenging adventures for experienced outdoor enthusiasts. If you have specific needs or concerns, feel free to contact us, and we'll do our best to accommodate you.
Booking and Payments
How do I book an activity or retreat?
You can book directly through our website by navigating to the "Bookings" section. Simply choose your desired activity, select your preferred date, and follow the prompts to complete your booking. You can also contact us via phone or email for assistance.
What is your cancellation policy?
We understand that plans can change. If you need to cancel your booking, please notify us as soon as possible. Cancellations made more than 14 days in advance will receive a full refund. For cancellations made 7-14 days before the event, a 50% refund will be issued. Unfortunately, we cannot offer refunds for cancellations made within 7 days of the event.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal. If you prefer to pay by bank transfer, please contact us directly to arrange this.
Preparation & Safety
What should I bring to the activities?
For most activities, we recommend wearing comfortable, weather-appropriate clothing and sturdy footwear. For water-based activities, please bring a swimsuit and a towel. We provide all necessary equipment, but feel free to bring your own if you prefer. We'll send you a detailed packing list upon booking.
What safety measures are in place?
Your safety is our top priority. All our activities are led by fully qualified and experienced guides who are trained in first aid. We also provide all necessary safety gear and conduct thorough risk assessments for each activity. Please inform us of any medical conditions or concerns when booking.
Do I need to have previous experience?
No previous experience is necessary for most of our activities. Our guides will provide all the instruction and support you need. For more advanced activities, we recommend having some prior experience, but this will be indicated in the activity description.
Accommodations and Facilities
Do you offer accommodations?
Yes, we offer a range of accommodation options for our retreats, from cozy cottages to glamping pods and traditional campsites. Details can be found on our website under the "Accommodations" section.
Are meals included in your retreats?
Yes, our wellbeing retreats include nutritious meals that cater to various dietary preferences and needs. For day-long activities, we provide snacks and refreshments, but you may want to bring a packed lunch for longer excursions.
Contact and Support
Can you customize an activity for my group?
Absolutely! We offer tailored experiences for corporate groups, schools, families, and special occasions such as birthdays or team-building events. Please contact us with your requirements, and we’ll create a custom package for you.
Do you offer gift vouchers?
Yes, we offer gift vouchers that can be redeemed for any of our activities or retreats. Vouchers are available in various denominations and make a perfect gift for outdoor enthusiasts.
Customisation and Group Events
You can reach us by phone at Phone Number, by email at Email Address, or through our website’s contact form. We are also active on social media platforms such as Facebook and Instagram, where you can message us directly.
What if I have more questions?
We’re here to help! If you have any other questions or need more information, don’t hesitate to get in touch. We’ll do our best to assist you promptly.